Our FAQS

  • What services does IV Lounge CT in South Windsor offer?

    IV Lounge CT is a premier medical spa in South Windsor, Connecticut, specializing in customized IV therapy, vitamin injections, direct primary care, and medical aesthetics, such as Botox, dermal fillers, Daxxify, etc. Our licensed practitioners provide targeted treatments designed to boost energy, enhance immunity, and support your overall wellness journey in a relaxing, spa-like environment.

  • Does IV Lounge CT accept health insurance for IV therapy?

    No, IV Lounge CT does not accept health insurance. Because our IV hydration and aesthetic treatments are elective, they are typically not covered by standard insurance plans. However, we do offer flexible payment plans and transparent pricing for all our South Windsor clients.

  • Where can I find your policies and guidelines?

    You can review our Policies before your appointment to understand our guidelines on scheduling, cancellations, and safety measures.

  • How do I schedule an appointment?

    Appointments can be scheduled online, by phone, or in person. We recommend booking as far in advance as possible to secure your desired time.

  • Do I need to provide my credit card when booking?

    Yes, a valid credit card is required to secure your appointment. Charges apply for late cancellations or missed appointments per our policy.

  • Will I receive an appointment reminder?

    As a courtesy, we send appointment reminders via phone, email, or text 48 hours before your visit. However, it is your responsibility to manage your appointment.

  • What is your cancellation policy?

    We require at least 48 hours' notice for cancellations. Cancellations within 48 hours or missed appointments will be charged the full cost of the service.

  • What if I arrive late for my appointment?

    We will do our best to accommodate you, but late arrivals may result in a shortened treatment or rescheduling with a cancellation charge.

  • What if IV Lounge cancels my appointment?

    If we must cancel your appointment with less than 48 hours' notice, any cancellation fees will be waived.

  • What medical conditions should I disclose before treatment?

    Please inform our staff of any medical conditions, allergies, pregnancy, recent sun exposure, or medications that may affect your treatment.

  • Do you offer payment plans?

    Yes! We offer flexible payment options for select services and packages. Please inquire for details.

  • Can I bring my child to my medical spa appointment?

    For the safety of your child and to maintain a relaxing environment for all our South Windsor guests, children under 12 are not permitted in our clinical treatment rooms. We kindly ask that you make childcare arrangements before your visit.

  • What should I do with my personal belongings?

    Please leave valuables at home. IV Lounge CT is not responsible for lost or misplaced items.

  • Do you sell gift certificates?

    Yes! Gift certificates are available in any amount and can be used towards any service or product.

  • Do gift certificates expire?

    Yes, gift certificates expire one year from the date of purchase.

  • Can I use multiple promotions at once?

    Promotions and discounts cannot be combined.

  • Can I get a refund on services?

    All services are final sale. Results may vary, and refunds are not offered. Please refer to our Policies and Procedures for details.

  • What happens if I need a corrective treatment?

    While we strive for excellent results, additional treatments may sometimes be necessary. These may incur additional costs.