PRIMARY CARE BUILT AROUND REAL RELATIONSHIPs

Direct Primary Care is a healthcare model where patients pay a flat monthly fee directly to their physician for unlimited primary care services. It eliminates insurance billing, reducing administrative overhead and allowing doctors to focus on personalized, accessible care.

Traditional clinics see large numbers of patients daily because they rely on insurance billing. Our DPC model limits patient panels so your provider can spend more time with you and deliver more personalized care.

Our Direct primary care memberships do not bill insurance for primary care visits. You can still use your insurance for specialist visits, imaging, hospital care, or medications needed.

Yes. Many of our members keep insurance or a high-deductible health plan for major medical events, while using their membership for everyday care.

Our approach in South Windsor is centered on providing proactive, preventative wellness that is tailored to you. Key features of our service include:

• 360° Healthcare Expertise: Our provider's background spans from primary care to advanced health specialties.
• Personalized Care Plans: We create plans tailored to your complete well-being, not just your symptoms.
• Flexible Care Delivery: We offer seamless care online, in your home, or at our clinic.
• Trusted Network: Patients gain access to our curated network of trusted holistic health specialists.

Getting started is simple. The first step is to contact our South Windsor office by calling (959) 900-1100 or completing the form on our website. From there:

1. A team member will contact you within one business day.
2. We will schedule a time to discuss your health goals.
3. Our team will then schedule your consultation.

Yes. We understand the need for convenient access to healthcare. At our South Windsor practice, we provide unified and seamless care whether it's delivered online, in your home, or at our clinic—wherever you need it most.

Disclaimer: The primary care services at IV Lounge CT are designed to provide comprehensive, preventative, and routine medical care. This service is not a substitute for emergency medical services. In the event of a medical emergency, please call 911 or visit your nearest emergency room.

Members generally get same-day or next-day visits for urgent concerns, along with easier communication options between visits.

Yes. Your provider can help guide referrals, review results, and coordinate care with specialists when needed.

No. While we're committed to accessible, personalized care and continue investing in the technology and communication tools that strengthen your relationship with your provider, our office is not staffed 24 hours a day. Availability may be limited during evenings, weekends, holidays, and other office closures.

Call 911 immediately or go to the nearest Emergency Department. Do not rely on office messaging, phone calls, text messages, or email for emergency medical care.

What counts as a medical emergency?

Emergencies include, but are not limited to:

• Chest pain or pressure
• Difficulty breathing or severe shortness of breath
• Signs of stroke (sudden weakness, facial drooping, speech difficulty)
• Severe bleeding
• Loss of consciousness
• Seizures
• Serious injuries or trauma
• Suicidal thoughts or mental health emergencies

If you are experiencing thoughts of suicide or a mental health crisis, you can also call or text 988 to reach the Suicide & Crisis Lifeline, available 24 hours a day.

For urgent medical concerns that cannot safely wait until the next business day, please seek care at a local urgent care center or other appropriate healthcare facility.

Yes. You may send non-urgent questions, updates, medication requests, or scheduling needs through our approved communication channels at any time.

When will you hear back?

Messages received outside normal business hours will be reviewed and addressed as soon as reasonably possible during the next business day. Response times may vary based on provider availability, holidays, weekends, and the clinical urgency of your request.

No. By participating in our Direct Primary Care program, patients acknowledge that after-hours communication is intended for non-emergency matters and does not replace emergency medical services or urgent care when clinically appropriate.

Our goal is a high-quality healthcare experience built on accessibility, trust, and lasting relationships. We'll continue to enhance our technology, communication platforms, and care coordination processes to improve your access to care and support your healthcare needs whenever possible.